1. Scope of application
1.1 These General Terms and Conditions (GTC) govern all legal relationships between For Friendz GmbH, Rosenthaler Straße 36 c/o Assetbird, 10178 Berlin, Deutschland, Germany, (hereinafter ‘flatsforfriendz’) and the users of the platform (hereinafter ‘Users’).
1.2 These terms and conditions apply to all services offered on the platform, including housing brokerage, the placement of adverts and the exchange of messages between users. The platform includes the flatsforfriendz website, web app and app (available in the Apple App Store and Google Play Store). They do not apply to services offered by third parties independently of flatsforfriendz. Such third-party services are labelled separately.
1.3. flatsforfriendz reserves the right to amend these GTC at any time. The amended GTC will be communicated to the user by e-mail and presented for approval at the next login. If the user does not object within a reasonable period of time, the new GTC shall be deemed accepted. The user is expressly informed of these legal consequences.
1.4 For better readability, the simultaneous use of masculine, feminine and diverse forms is waived; all designations apply to all genders.
2 Subject matter of the contract and services
2.1. flatsforfriendz offers a digital, network-based platform on which living space and rooms in shared flats are brokered.
2.2 Users can place their own adverts for flats and rooms in shared flats and view adverts placed by other users. The platform enables direct contact between those offering and those looking for accommodation.
2.3. Commercial listings are clearly marked on the platform. flatsforfriendz reserves the right to request proof of commercial activity in case of suspicion and may label such listings accordingly or restrict their visibility.
2.4. flatsforfriendz accepts no liability for the availability, accuracy or completeness of the content posted by users.
2.5 The full use of the platform requires the registration of a user account.
2.6. flatsforfriendz offers optional paid premium features to registered users. The specific scope of these features may vary and is displayed during the booking process in the app. flatsforfriendz explicitly reserves the right to modify, expand, or remove premium features at any time, provided such changes are reasonable.
3. Registration and user account
3.1 Registration takes place by providing a e-mail address, telephone number and an Instagram account. The user is obliged to provide truthful and complete information when registering and to keep this information up to date at all times.
3.2 The user is responsible for keeping their access data (OTP, user name) secret. The user shall be liable for any misuse of his account by third parties.
3.3 The creation of a user account is a prerequisite for being able to use all functions of the platform, including in-depth viewing of adverts and making contact with other users.
3.4. Users may allow flatsforfriendz to access their address book to identify which users they have mutual contacts with or to receive Friendz suggestions. Providing this information is voluntary.
3.5. A user account can be registered both via the iOS and via the Android app.
3.6. The use of the platform is permitted from the age of 16. Users under the age of 18 are not allowed to purchase paid services. By registering, users confirm that they are at least 16 years old. When purchasing paid services, users further confirm that they are of legal age and have full legal capacity, or are acting with the consent of a parent or legal guardian.
4. User profiles and advertisements
4.1 Users can create their own profiles in which they store personal information, media and contact details. This data is necessary in order to get in touch with other users and to carry out interactions.
4.2 Users are responsible for the content of their adverts. Advertisements must contain truthful information about the flats or shared rooms offered. flatsforfriendz reserves the right to check advertisements and remove them in the event of violations of the GTC or legal regulations.
4.3. The use of certain functions of the app, such as uploading photos or location-based searches, may require access to functions and data on the device used (e.g., camera, photo library, or location services). Access is only granted with the user's consent and is used exclusively to provide the respective function. The user can revoke the authorization granted at any time in the device settings.
4.4. By uploading content (e.g., text, photos, listings, profile images), the user grants flatsforfriendz a non-exclusive, royalty-free, worldwide, and time-unlimited right to use this content for operating and further developing the platform, including displaying it on the platform, in mobile apps, emails, or potentially on social media. This includes the right to store, edit, publish, make publicly accessible, and analyze the content technically. Content will only be shared with third parties if necessary for providing platform functionality or with the user’s explicit consent.
5. Rights and obligations of users
5.1 Users undertake not to provide false, misleading or incomplete information. All data must be kept up to date at all times.
5.2 Inappropriate content such as sexual, radical or offensive content is strictly prohibited. In particular, it is prohibited to upload or link to content that has a commercial nature, promotes third-party advertising, references premium-rate phone services, or violates applicable laws and regulations.
5.3 Users may only use the platform for the intended purposes. Any improper use, such as the mass sending of advertising, is prohibited.
5.4 Users are obliged to ensure that the app is used on a secure device that is regularly updated to ensure the security of data processing.
5.5. flatsforfriendz reserves the right to remove content, temporarily or permanently suspend user accounts, or delete them entirely in cases where users violate legal provisions, these Terms of Service, or the platform’s general community rules or if there is a reasonable suspicion of such a violation. This serves to protect other users and to maintain the safety and integrity of the platform. Such measures may particularly be taken in cases involving the distribution of inappropriate content, offensive communication, deception, harassment, attempted fraud, or repeated violations of platform guidelines. flatsforfriendz may furthermore terminate the contractual relationship for good cause if, taking into account all circumstances of the individual case, continuation of the relationship can no longer reasonably be expected. In such cases, the user is not entitled to a refund of any previously paid fees.
6. Liability and warranty
6.1. flatsforfriendz shall only be liable for damages caused by intent or gross negligence. flatsforfriendz shall only be liable for slight negligence in the event of a breach of material contractual obligations and only to the extent of the foreseeable, typically occurring damage.
6.2. flatsforfriendz assumes no liability for the accuracy, completeness or timeliness of the content posted by users. Contracts concluded between users of the platform are the sole responsibility of the parties involved.
6.3 Liability for damages caused by force majeure, such as natural disasters or technical faults, is excluded.
7. Data protection
7.1 flatsforfriendz collects and processes users' personal data in compliance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). Details can be found in the privacy policy on the platform.
7.2 Users agree to the use of cookies and tracking technologies to ensure the functionality of the Platform and to provide personalised content.
7.3 Flatsforfriendz reserves the right to contact users using any of the communication channels provided during registration (e.g., e-mail, phone number, WhatsApp, or Instagram), especially in cases of security concerns, user complaints, violations of community guidelines, or other platform-relevant matters. The purpose of such contact is to ensure the safety and proper functioning of the platform and to clarify potential violations or misunderstandings.
8. Termination of the user relationship
8.1. Users may terminate the user relationship at any time by deleting their account. Data will be deleted in accordance with statutory provisions. Deleting your account automatically cancels any active Premium subscription for users who purchased via Stripe. Premium Features purchased via the Apple App Store or Google Play Store must be cancelled separately in the respective store. Deleting the app from a device does not terminate the user account.
8.2 flatsforfriendz may terminate the user relationship without notice if the user violates the GTC or statutory provisions.
8.3 flatsforfriendz reserves the right to block or delete user accounts if the user remains inactive for an extended period of time.
9. Paid Premium Features & Billing via App Stores
9.1. flatsforfriendz offers optional, paid Premium Features on the platform. The exact scope and benefits of these features are shown during the booking process in the app. Submitting a booking constitutes a binding offer by the user to enter into a paid contract.
9.2. Payment via Stripe: Users who have purchased a subscription via Stripe can manage their payment methods and their subscription in the Stripe Customer Portal. The Customer Portal is accessible via the app settings or online.
9.3. Payment via Apple / Google: Users who subscribed via the Apple App Store or Google Play Store will continue to be billed through their respective platform until the end of their current billing period. Subscriptions can be managed and cancelled via the app settings or directly in the respective store. The terms of the respective platform apply.
9.4. If Premium Features are offered as a subscription, the subscription will automatically renew for the originally selected duration unless canceled in time via the respective app store. The applicable cancellation periods and renewal terms are determined by the app store provider.
9.5. flatsforfriendz reserves the right to suspend or terminate the provision of Premium Features in cases of payment failure or faulty processing by the app store provider. The user’s obligation to pay remains unaffected. Refunds for payments already made are not granted if the user account is suspended due to a violation of these Terms of Service.
9.6. Subscriptions can be cancelled at any time. The cancellation takes effect at the end of the current billing period; access to Premium Features continues until that date. Cancellation is available via Subscription Management in the app settings. Stripe subscribers can also cancel directly via the Stripe Customer Portal. Subscriptions via the Apple App Store or Google Play Store can additionally be cancelled directly in the respective store.
9.7. Refunds for already paid subscription periods are generally not granted, unless required by law (right of withdrawal as described in §10) or flatsforfriendz decides on a goodwill basis in individual cases. Refunds can be requested via the following: form.
10. Right of cancellation
10.1. Users have the right to withdraw from the contract within fourteen days without giving reasons (statutory right of withdrawal). The right of withdrawal may be exercised using our withdrawal form at https://flatsforfriendz.com/withdrawal. Alternatively, you may contact us by email at help@forfriendz.com. The withdrawal period begins on the day the contract is concluded.
10.2. By purchasing premium features through the app, users expressly agree that flatsforfriendz may begin providing the service before the end of the statutory withdrawal period. The right of withdrawal expires if the service has been fully delivered and the user had previously agreed to the commencement of service with the understanding that this would void their right of withdrawal.
11. Amendment of the GTC
flatsforfriendz reserves the right to amend these GTC at any time. Users will be informed of changes by e-mail and must give their consent the next time they log in.
12. Place of jurisdiction and applicable law
The law of the Federal Republic of Germany shall apply. The place of jurisdiction for all disputes is Berlin.
13. Final provisions
Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a statutory provision corresponding to the purpose of the provision.
Contact information:
For Friendz GmbH
Rosenthaler Straße 36 c/o Assetbird, 10178 Berlin, Deutschland, Germany
E-mail: help@forfriendz.com
Commercial register number: HRB 264967 B, Charlottenburg District Court (Berlin)